Your feedback on our services is welcome
To enable us to respond to your feedback and provide a good quality service, please be as specific as possible when completing this form. Alternatively, you can send an e-mail to

Your Feedback

Feedback category  

Where did the incident occur?
(optional, e.g. Australia Post office, passport office)
When did the incident occur?
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Your Details

Form number (optional)
(for an application)


Passport number (optional)

Given names  

Family name  

Email Address (optional)

Phone Number (optional)

Residential Address (optional)

Town/city (optional)

Postal/zip code (optional)

Country (optional)

Description / Comment  

Type in the text exactly as displayed
DFAT uses CAPTCHA on the online feedback form which may make the site inaccessible for people with disabilities. Clients with disability are encouraged to call the Australian Passport Information Service on 131 232 for assistance in submitting their feedback.